FAQ
Last updated: May 4, 2026
Frequently Asked Questions
Where do you deliver?
We only deliver in Italy.
How much does shipping cost?
Shipping is free for orders €130 and above. For orders below €130, a flat rate of €16 applies.
How long does it take to process an order?
Orders are processed within 1-3 business days.
How long does delivery take after shipping?
After shipping, estimated delivery takes 3-5 business days.
What is the order cut-off time?
The order cut-off time is 6:00 PM (Central European Time, CET).
Which carriers do you use?
We may use Poste Italiane / SDA / BRT / GLS / DHL / UPS / FedEx.
Will I receive tracking?
Yes, when available, tracking information is provided after shipment.
Are taxes included in the prices?
Yes. Product prices include applicable taxes, and no additional taxes are applied at checkout.
What payments do you accept?
We accept Visa and Mastercard.
Can I cancel an order?
You can request a cancellation before shipment, but it is not guaranteed and depends on the order's status. After shipment, the order cannot be canceled and must follow the return procedure.
Can I return a product?
Yes, you can request a return within 30 days of delivery.
Who pays for return shipping?
For returns not due to defects, errors, or damage, return shipping is the customer's responsibility. For defective, incorrect, or damaged products, the seller handles the case or bears the costs depending on the situation.
When is the refund processed?
Approved refunds are processed within 10 business days of approval.
What should I do if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery and send clear photographs of the product, packaging, and the issue encountered.
Is there a restocking fee?
No, we do not charge restocking fees.
Are there any non-returnable products?
There are no non-returnable product categories specified by the store.
Contact Information
Store Name: Pavimentilegnoisaia
Email: info@pavimentilegnoisaia.com
Customer Service Number: +39 095 497939
Address: Via Balduino, 14 95129 Catania CT Italia
Opening Hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)